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Jonathan Baird

About

Experienced IT Operations Analyst with 10+ years managing and securing complex communication and network infrastructures for public sector and small businesses. Skilled in networking, system administration (Linux/Windows), cloud solutions, and security operations. Proven ability to lead infrastructure projects, manage cross-functional teams, and align technical operations with organizational goals in fast-paced, high-growth environments.

Technical Skills

Experience

IT OPERATIONS ANALYST

Edina Public Schools

September 2015 – Present

  • Lead architect and technical owner for district-wide communication technologies, including VoIP, paging, emergency alerting, and related infrastructure, supporting 2,500+ staff and 8,000+ students while maintaining 99.9% uptime across mission-critical systems.
  • Directed two full-cycle enterprise phone system migrations affecting 2,000+ endpoints, transitioning to a cloud-hosted VoIP platform — consolidating vendors, eliminating SIP licenses, and generating $100K+ in operational savings over a 5 year plan.
  • Designed, deployed, and maintained a custom Linux-based Asterisk emergency alerting and lockdown notification system, integrating physical security, PA, and VoIP infrastructure. This solution filled a critical vendor gap, enabling district-wide automated lockdown alerts and reducing emergency response times.
  • Automated infrastructure-related workflows including multi-site POTS billing reconciliation using Google Apps Script, improving finance operational efficiency and reducing manual labor hours.
  • Enhanced cybersecurity posture through customized Microsoft ATP implementation, advanced mail flow policy management, and proactive quarantine auditing, reducing phishing incidents by ~90%.
  • Authored infrastructure strategy documentation, disaster recovery playbooks, and technical SOPs to improve system reliability and team knowledge continuity.
  • Mentored seasonal technical teams (3–6 interns), providing guidance on infrastructure projects and operational best practices.

INDEPENDENT IT CONSULTANT

Freelance

July 2016 – Present

  • Provide infrastructure leadership and consulting to small and mid-sized businesses across retail, property management, and hospitality industries.
  • Designed and implemented segmented multi-tenant network infrastructure using Cisco Small Business switches and Call Manager Express, delivering secure VoIP and data services while enabling new recurring revenue opportunities for property owners.
  • Built custom infrastructure-integrated applications, including a PHP/SQL-based consignor payout system integrated with POS systems for boutique retail operations.
  • Planned, implemented, and maintained business-critical infrastructure including secure WiFi deployments (Ubiquiti UniFi), remote access solutions, and web applications.

IT SUPPORT SPECIALIST

Edina Public Schools

September 2013 – 2015

  • Led infrastructure support projects, including seasonal infrastructure upgrades and equipment roll-outs across 10+ locations.
  • Pitched, negotiated, and implemented a district-wide print management vendor switch, cutting operational costs and improving service reliability.
  • Developed the district’s first IT knowledge base and technical documentation repository, reducing onboarding times and improving operational continuity.

Education & Certifications

Education

Computer Networking Administrator/Analyst (AAS)

Hennepin Technical College

Independent Coursework

Introduction to ITIL® v3

Takoda Institute

Certifications

CompTIA Security+ - Expires Oct 2026

Credential ID: Z37MPMGR1EEQ1BSN

Cisco CCNA - Expired Oct 2022

Credential ID: 424950403709DKUJ